In Faith Care Limited is committed to protecting your personal information. This policy explains how we collect, use and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
In Faith Care Limited is the Data Controller for personal data collected through this website.
Company Registration: 11886411
Registered Address: Nelson House, Alington Road, Little Barford, St Neots, PE19 6RE
Email: info@infaithcare.co.uk · Phone: 01480 784 855
CQC Registration: 1-27470827535
What information we collect
When you use our contact form or call us, we may collect:
- Your name, phone number and email address
- The nature of your care enquiry
- Any other information you choose to provide
- Technical data such as your IP address and browser type (via cookies)
How we use your information
We use your personal information to:
- Respond to your care enquiry
- Arrange and manage care assessments
- Fulfil our contractual obligations if you become a client
- Comply with our legal and regulatory obligations as a CQC-registered provider
- Improve our website and services (anonymised analytics only)
Our lawful bases for processing are: your consent (contact form), legitimate interests (responding to enquiries), and legal obligation (CQC regulatory requirements).
How long we keep your data
- Enquiry data (non-client): 12 months from last contact
- Client care records: 8 years after care ends (or age 25 if the person was a child)
- Staff records: 6 years after employment ends
Sharing your information
We do not sell your data. We may share it with:
- Cambridgeshire County Council or NHS teams involved in your care (with your consent)
- The Care Quality Commission (as required by law)
- Our secure form provider (Formspree) for processing contact enquiries
- IT providers who support our systems, under strict data processing agreements
Cookies
Our website uses cookies to improve your experience:
- Essential cookies: Required for the site to function. Always active.
- Analytics cookies: Help us understand how visitors use the site (anonymised). Only set with your consent.
- Third-party cookies: The CQC widget may set cookies from cqc.org.uk.
You can manage your cookie preferences using the banner at the bottom of this page. You can also control cookies through your browser settings.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate information
- Erase your data (right to be forgotten), where applicable
- Restrict or object to how we process your data
- Data portability — receive your data in a portable format
- Withdraw consent at any time, without affecting prior processing
To exercise any of these rights, contact us at info@infaithcare.co.uk or call 01480 784 855. We will respond within 30 days.
Complaints
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk · Helpline: 0303 123 1113